¡Black Café! Nuestro amigo Valmore Leó Molero le mando una carta a Investigació en Movimiento en inglés Research In Motion (RIM) y le respondieron que se debe agotar con el operador, en este caso Movilnet y Movistar, el soporte respectivo.

Pero lo que indigna es que el soporte hay que pagarlo. No señor. En Venezuela el marco legal vigente obliga al fabricante de un dispositivo o servicio a prestar el servicio y desconocemos como consumidores cualquier contrato de adhesió que diga lo contrario. Por otro lado, un buen amigo que trabaja (Y miembro del Grupo Con-Cafe BlackBerry) en la Comisió Nacional de Telecomunicaciones (CONATEL) nos da un rayo de esperanza. En una semana estará listo el parche.

Re: Venezuelaé ­íƒ ¢í¢â€š ¬í…¡íƒÆ’í¢â‚¬Å¡ ´s new time zone issue ; RQST00004451403

Hello Valmore,

Thank you for contacting BlackBerry Customer Support.

I am writing this email regarding Venezuela’s time zone change.

We have determined that you purchased your BlackBerry product through one of our carrier partners. Your service provider fields general queries and provides technical support for all BlackBerry smartphone-related issues and can act as your first point of contact in these matters.

You may also have the option to receive fee-based support directly from Research In Motion, the manufacturer and wireless experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option 3 in the phone menu to be routed to BlackBerry Customer Care.

If your organization has subscribed to BlackBerry Technical Support Services, please contact your IT department and have one of your named callers contact BlackBerry Technical Support.

Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:

http://www.blackberry.com/support/tsupport/

All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit:

http://na.blackberry.com/eng/support/

Thank you again Valmore for contacting us. Have a nice day.

Sincerely,

Serena
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.net
Web: www.blackberry.com

——Original Message——
From: vjleon11@gmail.com
Received: Sunday, December 9, 2007 6:50:09 PM (EST)
To: help@rim.com
Subject: Venezuelaé ­íƒ ¢í¢â€š ¬í…¡íƒÆ’í¢â‚¬Å¡ ´s new time zone issue

Dear Gentlemen,

Hope you be fine at receipt of this, I am writing in order to let you know
here in Venezuela since yesterday we have a new time zone; before we were at
GTM-4, now; we are at GTM-4:30. This is causing troubles in our BlackBerry
devices, we can set the time manually but this is not correct; at time we go
to settings í ¢é ¢íƒ ¢í¢â€š ¬í…¡ ¬é ¢íƒ ¢í¢â‚¬Å¡í‚ ¬íƒâ€¦í¢â‚¬Å“ time and date and ask for the BlackBerry serveré ­íƒ ¢í¢â€š ¬í…¡íƒÆ’í¢â‚¬Å¡ ´s time we get
the wrong time.

Here in Venezuela we hope RIM brings its support as Microsoft and other
companies have done, we have applications in our devices that use the time
zone setting and at time we travel outside Venezuela we will have a misset
time due to RIM has not set the correct time zone for Venezuela.

We hope that you bring your help due to we are a lot of BlackBerryé ­íƒ ¢í¢â€š ¬í…¡íƒÆ’í¢â‚¬Å¡ ´s users
here and need your support.

Regards,

Valmore Leó M. in behalf of BlackBerry Venezuelaé ­íƒ ¢í¢â€š ¬í…¡íƒÆ’í¢â‚¬Å¡ ´s users.

———————————————————————
This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.

Me acaban de comunicar un amigo del departamento de nivel especializado de Movilnet que para el transcurso de esta semana estará lista la nueva actualizació para la nueva zona horaria de Venezuela de manera global para todos los BlackBerry. De hecho ya venían trabajando en Movilnet con este inconveniente para los BlackBerry pero ya RIM tiene para esta semana el parche para el nuevo huso horario.

Así que esta semana ya vamos estar más tranquilo en cuanto salga la actualizació le colocó el Link.

Este mensaje ha sido enviado gracias al servicio BlackBerry de Movilnet

CONATEL